CollectionSpace Service Categories

Each CollectionSpace (CSpace) service provider will need to determine how they will serve their institutional users. No provider is expected to offer universal options: they may choose which services they wish to perform. However, each provider must clearly indicate which services they offer, and demonstrate competency in those areas. The following list outlines the different types of services that CSpace customers will need:

1. Needs Assessments - before installation, each CSpace user will need a gap analysis to know how their current system compares with a new CSpace installation: what gaps exist in their current data entry system, what gaps exist in the CSpace installation, and how data can move from the old system to the new one. 
2. Installation – most CSpace users will require assistance with their installation. There are three types of installation environments:
   1. Internal Hosting – the institution would like you to install CSpace on their internal server(s)
   2. Virtual Hosting – the institution would like you to install some or all of their CSpace installation on an external virtual server, such as Amazon Cloud
   3. Vendor Hosting – the institution would like you to install and host their CSpace installation on your own internal systems
3. Configuration – this covers all of the services that immediately follow basic installation
   1. Customization – Includes changing field names, adding new fields, performing custom data maps – tailoring the installation to institutional needs (Sample Config and Data Map - Loans In.xlsx)
   2. Additional programming – customized add-ons ar plug-ins (e.g. creating a public browser, exporting data to the Digital Public Library of America, creating reports)
4. Data migration – this includes assisting institutions with migrating data out of their current system and/or migrating data into CSpace
5. Staff Training – once the CSpace installation is fully operational, institutions may need require training sessions to help staff understand how the software operates
6. Technical Support – technical assistance that extends beyond set-up and configuration; experts available to answer different levels of questions